Support
Website Maintenance
We have several affordable packages which are quite extensive in their offering. They are all geared towards helping you manage and maintain your site allowing you to concentrate on growing & running your business.
The packages are paid on a monthly basis over a year. If the packages are not suitable we do offer adhoc maintenance services for whenever you need them and they are charged at £38/hr.Our payments are taken securely on direct debit through GOCARDLESS from your chosen account.
Bronze Package
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Text, Image & videos updates
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Additional pages & Navigation Updates
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1HR spent on the site a month
Silver Package
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Text ,Image & videos updates
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Additional pages & Navigation Updates
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Monthly Backups – Dropbox saved.
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Site Security Maintenance
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Performance i.e. speed Optimisation.
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2hrs spent on the site a month.
Gold Package
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Text , Image & videos updates
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Additional pages & Navigation Updates
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Monthly Backups – Dropbox saved.
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Site Security Maintenance
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Performance i.e. speed Optimisation.
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Site layout and Theme / updates
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Search Engine Optimisation & analytics
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4hrs Spent on the site a month
Tech Support: Deskstop / Laptop / Email(Remote):
Has your email stopped working? Or you want to install an email client to better manage your business communications or just general issues with your desktop or laptop?
We provide remote support services for your business or solve any technical issues your business might face to get you back on track and reduce any unwanted downtime.
Tech Support Plan
- Email Set up
- Email signatures set up or edit
- Creation/Deletion of additional email accounts.
- Any Desktop/Laptop issues
- 2hrs Maintenance Every Month
£45/Month
Please note support is provided via remote tools and an extra cost will be charged to depending on location. Also please note the charge includes service only and does not include any hardware/parts
REQUEST SUPPORT
If you already have an account and you have a maintenance, tech or hosting support issue, please click on the button below which will take you to our helpdesk where you will be able to raise a ticket depending on the task and urgency. We deal with Urgent Priority tasks right away, Medium Priority tasks within 24hrs and Low Priority Tasks within 48hrs.