Devices & systems
Desktop troubleshooting, software requirements and device performance. We establish what needs attention and what work is included.
IT Support & Microsoft 365
Your team has
work to do.
We’re here to help.
Email, devices and everyday systems. Practical technical support for organisations that want a clear next step and a person to talk to.
NCORE / SUPPORT
ILLUSTRATIVE PROCESS
Your
working day.
People
Devices
Email
Systems
Understand
→
Agree
→
Support
01 / Everyday technology
Start with the thing
slowing you down.
A useful support conversation starts with your people, the systems they use and where the friction sits.
Email & Microsoft 365
Business email setup, access and day-to-day Microsoft 365 needs, with the organisation’s working practices in view.
Maintenance & planning
Agreed checks, updates and follow-on improvements, with responsibilities defined around your existing environment.
02 / The relationship
Clear conversations.
Considered support.
Sometimes you need an immediate issue understood. Sometimes you need a more dependable arrangement for the months ahead.
We begin with your current setup, team requirements and priorities. From there, we agree a support scope and explain how requests, access and additional work will be handled.
Tell us about your setup ↗
03 / Getting started
A clear route
into better support.
01 / Understand
Discuss your team, systems and current issues.
02 / Agree
Set the supported scope, hours and responsibilities.
03 / Onboard
Arrange the agreed access and support routes.
04 / Support
Handle requests and review what needs improving.
Know what your agreement covers.
Supported systems, service hours, response expectations, onsite availability and separately quoted project work are confirmed in your proposal. Response and resolution are different commitments.
04 / Connected expertise
When the next step
goes beyond support.
Before we start
A few useful answers.
Can you support our existing systems?
We review the systems, access arrangements and requirements before confirming what we can support.
Is onsite support included?
Onsite work depends on location and the agreed scope. We confirm availability and any separate costs in your proposal.
Do we need ongoing support or a project?
Tell us what needs attention. Recurring support and a one-off improvement can require different scopes; we will explain the appropriate route.
We already work with Ncore. Where do we go?
Start a conversation
Let’s make your
working day easier.
Tell us about your team, systems and the support you need.