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Ncore Designs
Ncore / Services Hosting & Website Care
Hosting & Website Care

A supported home.
A website
looked after.

Your website needs somewhere to run and an agreed plan for keeping it maintained. Bring hosting and website care into one conversation, with a clear scope for each.

Discuss your website ↗ Find your route ↓
ILLUSTRATIVE SERVICE RELATIONSHIP AFTER LAUNCH
YOUR ORGANISATION / ONLINE
Your website.

A place for people to find you, understand your work and get in touch.

01 / THE FOUNDATION

Hosting

The environment your website runs on.

02 / THE UPKEEP

Website care

The agreed work to maintain your website.

Two connected services, scoped separately. This illustration is not a live system or monitoring report.

A SUPPORTED ENVIRONMENT CONSIDERED MAINTENANCE CLEAR RESPONSIBILITIES
01 / Choose a starting point

What does your website
need next?

You may need a new hosting arrangement, care for an existing WordPress site, or both. Start with your current setup and priorities.

01 / MANAGED HOSTING

A home for your website.

Review your website’s requirements and the environment it needs. Agree the hosting resources, administration and support arrangements around your site.

Website resources. Storage, traffic and software requirements suited to your site.
SSL certificates. Certificate setup and renewal responsibilities for HTTPS connections.
Backups & recovery. What is backed up, how long it is kept and who handles a restore.
Domains & email. Domain records and existing email services, with any mailbox provision agreed separately.
Hosting support. Access, administration and a clear route for hosting requests.
Compare hosting packages ↓

Compare the hosting packages below. Website maintenance is separately scoped.

02 / WORDPRESS WEBSITE CARE

Keep the upkeep in view.

Review the condition of your WordPress site and agree the work needed to look after it. Make updates, checks and follow-on work easier to understand.

WordPress, theme and plugin maintenance
Agreed security and availability checks
Backup verification and recovery arrangements
Content changes and reporting, where included
Discuss website care ↗

Maintenance, monitoring, content allowances and service hours depend on the agreed care scope.

Hosting, care, or both?

You need hosting.

Your website needs somewhere to run, or you want to review your current provider. Start with its resources, technical requirements and who will maintain the site itself.

You need website care.

Your hosting arrangement may already suit you, but you need help with WordPress updates and agreed checks. We review the site and provider access before confirming a care scope.

You need both.

You want to discuss the hosting environment and ongoing WordPress upkeep together. We set out the responsibilities and costs for each service in one proposal.

Unsure where to start? Tell us where your website is hosted and what needs attention. We can review the setup with you.

02 / Hosting packages

A clear choice.
An annual price.

Compare the hosting allowances below. Website care, migration and additional work are scoped separately.

01 / WEBSITE HOSTING

Bronze

A compact website hosting option.

£85per year

Disk space
25GB
Bandwidth
50GB
Email accounts
50
WordPress vulnerability protection
1 site
Ask about Bronze ↗
View all Bronze allowances
Disk space
25GB
Bandwidth
50GB
Email accounts
50
WordPress vulnerability protection
1 site
FTP accounts
5
SQL databases
5
Subdomains
5
Parked domains
2
Addon domains
2
Maximum hourly email by domain relayed
300
02 / MORE CAPACITY

Business

More capacity for your business website.

£120per year

Disk space
75GB
Bandwidth
105GB
Email accounts
250
WordPress vulnerability protection
5 sites
Ask about Business ↗
View all Business allowances
Disk space
75GB
Bandwidth
105GB
Email accounts
250
WordPress vulnerability protection
5 sites
FTP accounts
10
SQL databases
10
Subdomains
10
Parked domains
10
Addon domains
10
Maximum hourly email by domain relayed
350
03 / MULTIPLE WEBSITES

Unlimited

A broader allowance for multiple websites.

£195per year

Disk space
Unlimited
Bandwidth
Unlimited
Email accounts (per domain)
600
WordPress vulnerability protection
75 sites
Ask about Unlimited ↗
View all Unlimited allowances
Disk space
Unlimited
Bandwidth
Unlimited
Email accounts (per domain)
600
WordPress vulnerability protection
75 sites
FTP accounts
Unlimited
SQL databases
120
Subdomains
Unlimited
Parked domains
Unlimited
Addon domains
Unlimited
Maximum hourly email by domain relayed
Unlimited
EMAIL HOSTING / SEPARATE OPTION

Mail

An email hosting option with two mailboxes. Review the full allowance to see whether it fits your needs.

£39per year

Ask about Mail ↗
View all Mail allowances
Disk space
5GB
Bandwidth
10GB
FTP accounts
1
Email accounts
2
Email quota
2.5GB per mailbox
Maximum hourly email by domain relayed
100
WordPress vulnerability protection
Not included

These are hosting prices. Website care, migration, additional services and the billing and renewal arrangements are set out in your proposal.

Need help choosing? ↗
03 / Know what is covered

Connected services.
Clear boundaries.

Agree who is responsible for the environment, the website and any new work. These are the questions we use to shape the scope.

RESPONSIBILITY GUIDE / SUBJECT TO YOUR AGREED SCOPE
Area
Hosting discussion
Website care discussion
Running the website
Server environment, resources and supported software.
The condition and maintenance of the WordPress site.
SSL, domains & email
Certificate renewal, domain records and any agreed mailbox provision.
Identify provider dependencies before website changes; email administration is separately scoped.
Updates & checks
Who administers and maintains the hosting environment?
Which core, theme and plugin updates and checks are covered?
Backups & recovery
Backup location, frequency, retention and restore responsibilities.
Verification, website restore checks and incident responsibilities.
Changes & support
Hosting requests, access and service expectations.
Included content allowances, reporting and support routes.
New features
Review any change in resource or software requirements.
New pages, redesigns and custom functions are quoted separately.
40+

Websites under active management.
Ongoing website responsibility is part of Ncore’s work.

04 / Moving an existing website

Make the move
a considered one.

A hosting change can involve more than website files. Domain records, email routes, licences and connected services need to be understood before changes are made.

Start by telling us where the site is hosted, who manages the domain and where email runs. We agree who carries out each part of the move before work begins.

Review the existing setup. Identify website files and databases, hosting access, domain ownership, certificates, licences and connected services.
Keep email in the plan. Check the current mail provider and domain records. Agree which records need changing and include any email move as a separate part of the scope.
Prepare the changeover. Agree who provides access, takes backups, transfers the site and changes domain records. Set the test checks, timing and fallback approach before the move.
Verify & hand over. Check the agreed pages, forms and connected services, including email where in scope. Explain the new access and support arrangements.

Migration, fixes to an existing site and third-party licence costs are assessed and quoted as part of the scope.

05 / A clear arrangement

From your current setup
to an agreed plan.

01 / DISCOVER

Review the website

Understand the current environment, condition and priorities.

02 / DEFINE

Agree the scope

Set the hosting, care, migration and support responsibilities.

03 / BUILD

Put the plan in place

Carry out the agreed setup, move or maintenance work.

04 / VERIFY

Check & hand over

Test the agreed scenarios and explain requests, reporting and follow-on work.

Recurring service costs are agreed separately.

Hosting, care, licences, content allowances, service hours and response expectations are confirmed in your proposal. A one-off website build does not include every ongoing service.

Before we start

A few useful answers.

Are hosting and website care the same thing?

Hosting provides the environment your website runs on. Website care covers agreed maintenance and checks for the site itself. We define the inclusions and responsibilities for each in your proposal.

Can you look after a site hosted elsewhere?

We assess the hosting environment, WordPress setup, access and any provider restrictions before confirming the care work we can support.

Does hosting include SSL, backups and email?

Your proposal confirms certificate setup and renewal, backup frequency and retention, restore responsibilities, and any mailbox provision. Website hosting and business email can use different providers; we review both before agreeing changes.

Will moving the website affect our email?

We review where your email is hosted and how the domain routes it before proposing changes. Any email work and verification are explicitly included in the agreed changeover scope.

Are content changes and new pages included?

Content allowances depend on the agreed care plan. New pages, redesigns, custom functions and integrations are separately scoped project work.

What happens if the website has a problem?

Support routes, hours, response expectations, backup and restore arrangements are confirmed in your agreement. Existing clients can use the client support portal.

How much will hosting and care cost?

Annual hosting prices are Mail £39, Bronze £85, Business £120 and Unlimited £195. Website care, migration and third-party licences are priced separately after reviewing your requirements.

06 / Connected expertise

When your website
needs more.

Maintenance and hosting sit alongside new development and support for your wider working day.

Websites & Applications ↗A new website, redesign or application around a specific brief. Website Packages ↗Explore the approved Starter, Plus and bespoke routes. IT Support & Microsoft 365 ↗Support for the systems your organisation uses every day.
Start a conversation

A clearer plan
for after launch.

Tell us about your website, where it is hosted and what needs attention. We’ll talk through the appropriate next step.

Discuss your website ↗ hello@ncore.co.uk +44 203 488 9578

Prefer a call? Book a conversation ↗