NCORE / YOUR INFORMATION
Privacy notice
How Ncore handles information when you enquire, book a conversation or work with us.
Last updated: 9 November 2026
Who we are
Kenneth Mburu trading as Ncore Designs is responsible for the personal information described in this notice.
Contact us at hello@ncore.co.uk, +44 203 488 9578, or The Workary, Westcott Crescent, Hanwell, London W7 1PD.
Information you give us
Our enquiry forms collect your name, email address, optional organisation, service of interest and project details. We use this information to understand your request, respond and discuss possible work.
Name, email address and message are required to send an enquiry through the form. You can also contact us directly by email or telephone. Please leave out passwords and sensitive personal information.
Why we use your information
Where you ask about services for yourself, we use your information to take steps at your request before entering a contract. For business contacts and general enquiries, we rely on our legitimate interests in responding to relevant requests and managing business communications.
We use information needed to provide agreed services to fulfil the contract, or under our legitimate interests where a contact acts for an organisation. We keep financial records to meet our legal obligations.
Booking a conversation
Our booking link opens Google Calendar. It collects your first name, surname and email address, plus an optional explanation of what you would like to discuss. Google handles the booking, invitations and confirmations. Calls use Google Meet. See Google's privacy policy.
Protecting our forms
We use Cloudflare Turnstile to help distinguish genuine visitors from automated traffic. It processes technical signals including IP address and browser information. Cloudflare also uses these signals to improve its bot detection. We rely on our legitimate interests in keeping the website and enquiry channel secure. See Cloudflare's Turnstile Privacy Addendum.
Providers handling information
Ncore Hosting provides our UK-hosted enquiry mailbox. Ncore Hosting and 20i provide the website hosting services. Google provides Calendar booking, Meet and the embedded YouTube video, and Cloudflare provides Turnstile visitor verification. These providers handle information needed to supply their services.
Technical information and external services
Hosting and security services may process technical information such as IP addresses, browser information, access times and requested pages to operate, troubleshoot and protect the website.
The website's fonts are served from our own hosting. You can contact us directly by email or telephone if you prefer not to use the website forms or Google booking service.
Our homepage includes a background video embedded from YouTube using its privacy-enhanced domain. Loading the homepage connects your browser to YouTube/Google, which may receive technical information about the visit. See Google’s privacy policy.
Cookies and similar browser technologies may be used for requested functions, such as signing into the site's administration area. Google Calendar is an external website with its own privacy and browser-storage practices. This notice does not treat continued browsing as consent to optional tracking. See our Cookies notice.
International processing
The UK location of our enquiry mailbox does not mean every provider processes information only in the UK. 20i describes processing in the UK and EEA, with other locations where needed to provide its services. Its data processing agreement describes the transfer safeguards it uses.
Google and Cloudflare operate internationally, including in the United States. Their published arrangements describe the UK Extension to the EU–US Data Privacy Framework and contractual safeguards where applicable. See Google's transfer information and Cloudflare's privacy policy. Contact us if you need further information about arrangements relevant to your information.
How long we keep information
Enquiries that do not become clients are kept for three weeks from the last enquiry conversation.
Invoices and supporting tax records are kept for at least five years after the 31 January submission deadline for the relevant tax year. Longer retention may be necessary where a tax enquiry or another legal requirement applies.
We retain essential client records while needed to provide the service and meet contractual or legal obligations. Retention after the relationship ends depends on the record's purpose, applicable legal requirements and any outstanding contractual matter or dispute.
The operational website and mailbox backup window we manage is four weeks. Copies held separately by our hosting or other providers may have different retention periods. For example, 20i's privacy policy describes separate log and infrastructure-backup retention. Deleted information may remain in protected backup systems until those copies expire. Google's deletion and retention practices are described in its privacy policy.
Your rights
Depending on why we use your information, you may request access, correction, deletion, restriction or portability. These rights have conditions, and some records must be kept for legal reasons. Contact hello@ncore.co.uk to make a request.
You have the right to object to processing based on legitimate interests. Tell us your circumstances so we can assess your request.
You can also raise concerns with the Information Commissioner's Office.